Featured White Paper
Acts of Intelligence
Seven "best practices" for high-volume mailers to mitigate the impact of the proposed USPS® postal rate changes,save money and improve customer relations.
Featured Case Study
San Francisco Public Utilities Commission Delivers Easier-To-Read Bills, Enhanced Customer Service
Faced with a growing number of billing-related customer calls, San Francisco Public Utilities Commission (SFPUC) redesigns its bills and improves customer service with Group 1’s DOC1 and e2 solutions.
Utilities
The World’s Leading Utilities Rely on Pitney Bowes Group 1 Software
Electric, gas and water utilities are experiencing more sweeping and disruptive change than at any time in the past 100 years. Unprecedented competition, rapidly changing regulations, unbundling of services, new customer demands, and the need to compile more accurate reporting are only a few of the challenges facing utilities today. Shareholders are looking for higher productivity and profits, too.
That’s why more utilities rely on Pitney Bowes Group 1 Software to streamline their business, lower costs, improve service and simplify complex billing processes.
Take steps to connect with customers in cost-effective ways.
- Add customer-centric capabilities such as electronic billing to your CIS systems
- Improve communication and cross-sell with personalized, easy–to–read statements
- Boost satisfaction by increasing first-call resolution and overall customer care
- Maximize postal discounts and reduce mailing costs
- Improve quality and accuracy by validating customer data in real time
- Make smarter decisions up-front by pinpointing the exact location of customers
- Maintain contact with customers through high-speed move updates
- Modify mission critical communications on–the–fly with print-stream engineering
- Reduce fee waivers and streamline collections activity by verifying mail delivery
- Collect the proper taxes and fees with automated tax-jurisdiction assignments
Pitney Bowes Group 1 Software can help you keep pace with the accelerated pace of change. We provide a broad range of CCM solutions that you can integrate quickly into existing systems and operations. Learn more about the challenges and opportunities facing utilities.
Request additional information about our products and services.