Featured Document Sample
Thomas Cook Invoice
Group 1's CCM solutions were used to create Thomas Cook's invoice, a component of a comprehensive travel package containing all relevant customer information such as ticket, itinerary, lodging, and voucher information. This extremely helpful, all-inclusive tool has elevated customer satisfaction.
Featured White Paper
The Call for More Progressive Self-Service
Five cost-efficient, adaptable and flexible best practices that make a difference in today’s global communications industry. Learn how communication companies meet and exceed customer expectations and deliver the critical online billing experience.
Featured Case Study
ICG Communications Calls on DOC1 for Flexible Bill Formatting
ICG Communications implements DOC1 to provide customized and tailored statements to customers.
Practical Solutions
Our Customer Communication Management solutions span from database to delivery, enabling you to improve profitability, increase effectiveness and strengthen customer relationships. Our areas of expertise in the healthcare and insurance industries include:
- Data Integration
- Transform disparate data into actionable information. Combines Extract, Transform and Load (ETL) functionality with Enterprise Information Integration (EII).
- Customer Data Quality
- Manage customer data more effectively. Creates an accurate view of your customer relationships to improve targeting and generate more effective communications.
- Global Address Cleansing
- Validate and correct addresses worldwide. Provides for real-time verification and standardization so you can increase deliverability and customer satisfaction.
- Business Geographics
- Get the precise information you need when location really counts. Integrates address cleansing, geocoding and spatial analysis so you can asses risk — automatically.
- Document Composition
- Gain speed, flexibility and added control across the enterprise. Creates, manages and validates one–to–one communications across every channel.
- Distributed Output Management
- Modify, enhance and redirect print streams on the fly. Provides flexibility to improve documents and communication workflow prior to print production — even when legacy applications are involved.
- Electronic Document Management
- Respond to customers with greater speed and accuracy. Integrates advanced document archive and retrieval solutions into existing channels of communication — including your agent and broker networks.
- Online Account Management
- Offer customers greater choice and convenience. Delivers a customer-centric experience with advanced online functionality.
- Mailing Efficiency
- Maximize your postal discounts. Provides the world's most popular address validation and presort solutions.