Channel Intelligence
Learn why channel intelligence is an essential part of Customer Communication Management.
Featured White Paper
Claims Correspondence: From Bottleneck to Breakthrough
Discover how real-time claims communication can optimize customer experiences, productivity and profit.
Featured Case Study
Centris AG Implements DOC1 On-Demand to Provide Clients with Real-Time Document Generation
Centris AG is implementing Group 1's CCM On-Demand solution to help simplify and improve its customer communications.
Remote Document Access
Give agents 24/7 access to customer documents.
In today’s web-enabled world, no one wants to wait for you to track down and send policies, ID Cards, notices and agent statements. Agents and policyholders have come to expect on–the–spot delivery and many P&C carriers have already stepped up to the challenge.
High-speed, high-volume repositories give you the means to offer ubiquitous access to critical communications -saving you significant time and money.
Provide personal, responsive service.
Pitney Bowes Group 1 Software provides the high-performance archive and retrieval solution that allows you to furnish agents with secure access to customer information and customer documents. Documents are loaded with no disruption to operations, giving agents, call center reps and customers online access to documents within hours of production.
- Speed processing
- Improve customer service
- Eliminate paper copies and manual processes
- Heighten service delivery
- Recruit and retain more agents
- Enable agents and CSRs to reprint, anytime
Take advantage of our Electronic Document Management solutions today and equip your agents with the high-speed services that today’s market demands.