Featured White Paper
Chasing Compliance
Examines the challenges behind compliance and records management, the factors that make it so volatile, and what you can do to create the stability and order that comes with a sustainable compliance solution.
Featured Case Study
Centris AG Implements DOC1 On-Demand to Provide Clients with Real-Time Document Generation
Centris AG is implementing Group 1's CCM On-Demand solution to help simplify and improve its customer communications.
Plan Subscriber Communications
Harness the true power of customer communication
The rise of consumerism is driving changes to the health care industry, and it is becoming imperative that communication between carriers and subscribers be designed and delivered from the consumer’s perspective. Improving customer communications is one of the most effective ways of increasing customer satisfaction and member loyalty.
Our solution focuses on the customer communication process — from document design to composition to presentment and delivery — to improve information-delivery vehicles like EOBs, member statements and the like.
- Generate real-time, interactive communications for optimal customer service
- Provide personalized 1–to–1 marketing content with online and print communications
- Reduce invoicing processing costs with electronic presentment and payment systems (EBPP)
- Control production and mail costs
Create User-Friendly Documents
Consumers consistently find health-care related documents hard to read and understand. Let Group 1 Document Design Services transform the customer experience through a user-centered approach to document design. Improving document design can make your customer documents easy to use and understand — even the most complex information design challenges.
Group 1 has formed a strategic alliance with Simplified Communications Group Inc., a leading North American information design communications practice to assist companies to design documents that work better for them and their customers.