Featured Case Study
California Air Resources Board Implements OpenEDMS® to Streamline Certification Process
OpenEDMS, Group 1's web-based document management solution, boosts the efficiency of CARB’s emission certification program.
Remote Document Access
Provide electronic access to citizen communications.
Many government agencies receive calls from constituents asking questions about the communications they’ve received — but phone reps can’t see these documents, which leads to longer calls and increased frustration. The problems are even greater when the caller has lost or misplaced the communication, because reprints are costly and time consuming. But e-government initiatives have opened the door for new web-based citizen services.
High-speed document repositories now give you and your staff immediate access to critical communications — saving significant time and money.
Increase service levels and lower your costs.
Pitney Bowes Group 1 Software provides the high-performance archive and retrieval solution that allows you to furnish your staff with secure access to citizen information. Documents are loaded with no disruption to operations, giving call center reps and office staff online access to exact replicas of citizen documents, so you can:
- Speed processing
- Improve customer service
- Eliminate paper copies and manual processes
- Email PDFs of requested documents
- Heighten service delivery
- Enable CSRs to reprint on–the–spot, anytime
Take advantage of our Electronic Document Management solutions today and equip your team with the high-speed services that citizen’s demands.