Business Process Outsourcing
Learn more about our BPO solution, which offers the power of our CCM suite with the flexibility of an ASP model.
You can also watch the introduction to our BPO model, which includes two demonstrations that highlight some of the key CCM functionality that is available through this outsourced solution.
Featured White Paper
The Call for More Progressive Self-Service
Five cost-efficient, adaptable and flexible best practices that make a difference in today’s global communications industry. Learn how communication companies meet and exceed customer expectations and deliver the critical online billing experience.
Featured Case Study
Telefonica Brazil Improves Communication with Clients
Telefonica transforms invoices into electronic documents to improve communication with clients.
Featured Demo
e2 Query and Analysis for Customer Accounts
See how easily you can create simple account number queries using Group 1's e2™ solution.
Online Account Management
Over the past five years, the number of online users has skyrocketed — and now tops 800 million people around the world. But many companies are still having trouble migrating customers to self-service options. Gartner reports that as many as 2/3 of self-service interactions are eventually escalated beyond the web.
The problem? Too many vendors talking about technology, too many managers focused solely on cost-reduction and too few people thinking about the customer.
Pitney Bowes Group 1 Software offers a proven approach to Online Account Management built upon our pioneering work in Customer Communication Management. So in addition to cost-savings and easy–to–integrate technology, you get the tools you need to build highly profitable, interactive online relationships.
Customer Communication Management (CCM) Business Editions
CCM Business Editions are the powerful, flexible solutions you need to help you reduce customer acquisition costs, improve customer loyalty, and maximize the lifetime value of each customer — in the most cost-effective manner possible.
Each of the bundled editions is built on and utilizes the proven Group 1 solutions and value enhancing add-ons. Editions to streamline online account management include:
Greater Choice, Greater Convenience
Customers will want what they want — and that may change on a daily basis. When a website provides limited options, inflexible presentation, poorly integrated data or inadequate cross-channel management, it shouldn’t surprise anyone when the phone rings. That’s why Pitney Bowes allows you to provide a customer-centric experience that can be customized to your specific business objectives.
Our Online Account Management solutions provide a dynamic, interactive experience using an enterprise-wide standard platform — so you can easily offer the most advanced online functionality including bill presentment, real-time account status, dispute resolution, account reconciliation, change management and flexible payment options.
Secure, High-Quality Self Care
In addition to a broad-range of industry-specific applications, Pitney Bowes Group 1 provides the flexibility you need to deliver:
“My Way” Document Presentation
- Dynamic, error-free data retrieval of current and historic documents
- Render native documents in real-time
- Nearly limitless presentation options when viewing information
- Sort data and generate customized printouts for local printing
Built-in Dispute Resolution
- Effective online dispute process–enables customers to pay “undisputed” amount
- Interactive dispute resolution, tracking and escalation process
- Analytic web-based tools help customers manage invoice reconciliation
- Compare statements and payments across seasons or even years
Flexible Online Payment Functionality
- Facilitate payments through a broad range of flexible, payer-defined accounts
- Core systems remain “in sync” with web activity at every step
- Round-trip transfer of all payment data keeps CSRs in the loop
- Built-in controls allow CSRs to execute stop payments and generate reports
- Document design, data access and business logic drive both print and online statements–eliminating redundancies
Customer-focused User Experiences
- Event-driven emails provided automated notification of timely account news
- Flexible enrollment, with both batch and real-time options
- Automatically populates fields with pre-loaded customer data
- Comprehensive tracking of user permissions and authorizations
- Multiple levels of document and page security
- Enhanced workflow, reporting and management components for B2B accounts
- Targeted online marketing and messaging campaigns reinforce branding
Advantages of Group 1 Online Account Management
To offer a more customized online experience, contact us today, or call 888-413-6763.