e2 Customer Service Edition

Brochures

Download the CCM Business Edition brochure for the complete view of all business editions.

Featured White Paper

The Call for More Progressive Self-Service

Five cost-efficient, adaptable and flexible best practices that make a difference in today’s global communications industry. Learn how communication companies meet and exceed customer expectations and deliver the critical online billing experience.

Featured Case Study

London Life Insurance Provides Financial Statements over the Web

Read how London Life Insurance utilized our document management technology to offer real-time financial statements to customers over the Web.

Featured Demo

CCM Business Editions Overview

Learn how to accelerate intelligent communications across your enterprise with Group 1’s Customer Communication Management (CCM) Business Editions.

Provide your customer service representatives, agents, and brokers with a complete solution for viewing documents and outbound communications sent to a customer, managing accounts and payments, and generating real-time and interactive correspondence for optimal customer service. You’ll also gain the ability to manage global addresses on behalf of customers.

Dynamic, error-free archiving and retrieval
Instant access to archived documents and web-presented information
Data integration for enhancing mission-critical analyses and business processes
Integrated, enterprise-wide document creation allowing the authoring, designing, maintaining, and enhancing of virtually any document
Centralized document creation for customer-focused communications delivered across multiple channels
Advanced web-based print stream previews for pre-production proofing and approval routing efficiency
Convenient Windows-based print stream previews for pre-production proofing and approval routing efficiency
Intuitive, Microsoft Word interface for creating professional, personalized call center and customer-facing documents

Recent Case Studies

California Air Resources Board Implements OpenEDMS® to Streamline Certification Process: OpenEDMS, Group 1's web-based document management solution, boosts the efficiency of CARB’s emission certification program.
CCM Solution Provides Key Technology for Grameenphone's Flexible Invoice Generation System: Grameenphone implements a comprehensive CCM solution, enabling more efficient operations, greater customer convenience, and ultimately, enhanced user satisfaction.
Charlotte County Utilities Passes the Savings to Customers: Charlotte County Utilities implements document vault and EBPP solutions and passes the savings to customers.
Dutch Bank Staalbankiers Gains Significant Return on Investment Using DOC1: Dutch bank Staalbankiers creates account statements and other customer correspondence using DOC1 and presents these documents on its web site for customer self care.
Endsleigh Insurance Enhances Organizational Efficiency with DOC1: Endsleigh Insurance provides its customers with highly personalized documents and improved customer service after implementing DOC1.
London Life Insurance Provides Financial Statements over the Web: Read how London Life Insurance utilized our document management technology to offer real-time financial statements to customers over the Web.
San Francisco Public Utilities Commission Delivers Easier-To-Read Bills, Enhanced Customer Service: Faced with a growing number of billing-related customer calls, San Francisco Public Utilities Commission (SFPUC) redesigns its bills and improves customer service with Group 1’s DOC1 and e2 solutions.
Shenzhen Telecom Improves Customer Service through Better Bills: Shenzhen Telecom uses CCM solution to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.
Telecommunications Provider COMCEL Improves Customer Service Using DOC1: COMCEL implements DOC1 Archive in less than a week to provide web access to customers, account managers and customer service agents.
Telefonica Brazil Improves Communication with Clients: Telefonica transforms invoices into electronic documents to improve communication with clients.
Utility Introduces Electronic Bill Payment and Presentment: A North-American utility reduces costs and increases customer satisfaction by offering electronic bill presentment and payment.

Recent White Papers

The Call for More Progressive Self-Service: Five cost-efficient, adaptable and flexible best practices that make a difference in today’s global communications industry. Learn how communication companies meet and exceed customer expectations and deliver the critical online billing experience.
The CCM Connection: Learn how to create, develop, manage and maintain more effective customer communications through the power of CCM.
The Electronic Vault Advantage: This paper examines common approaches for document storage and highlights the six key advantages inherent to high-speed electronic vaults.

Recent Demos

CCM Business Editions Overview: Learn how to accelerate intelligent communications across your enterprise with Group 1’s Customer Communication Management (CCM) Business Editions.

Pitney Bowes Group 1 Software