Brochures
Download the CCM Business Edition brochure for the complete view of all business editions.
Featured White Paper
The CCM Connection
Learn how to create, develop, manage and maintain more effective customer communications through the power of CCM.
Featured Case Study
National Grid Implements Business Process Outsourcing to Reduce Costs and Improve Customer Service
National Grid reduced call center costs and helped satisfy regulatory compliance after implementing our hosted e2™ Vault and e2™ Service CCM solution.
Featured Demo
CCM Business Editions Overview
Learn how to accelerate intelligent communications across your enterprise with Group 1’s Customer Communication Management (CCM) Business Editions.
CCM Business Editions Key Advantages
Group 1’s Customer Communication Management (CCM) Business Editions span a wide range of communication channels, systems, and users to address the complex needs of the different business areas across your organization. This makes it easier than ever for your organization to produce, personalize, and present intelligent communications across all customer touch-points in the most cost-effective manner possible.
Transform Data into Valuable Business Assets
Your data is only a business asset if it can be leveraged to generate business value. Group 1’s CCM Business Editions make it possible to gather data from disparate sources, cleanse, and enhance the data to support the needs of the business, and structure previously unstructured content. As raw data is transformed into communication assets, it can be used to secure new business and solidify existing customer relationships.
Enhance Data Control for Higher Revenue, Lower Costs
Group 1’s CCM Business Editions empower you to leverage your communication assets to dynamically assemble intelligent, personalized documents that can be used to take advantage of new business opportunities. Assets can be re-assembled as necessary to create additional documents–reducing cost and increasing productivity.
Support Customer Communication Preferences
Consumers expect to be served in a personalized manner and want the flexibility to determine how they interact with a business. Group 1’s CCM Business Editions enable you to offer your customers, and prospects, a multitude of communication channels from which they interact with your business. This type of customer attention is rewarded by customer loyalty, and as a consequence, will often lead to an increase in customer share.
Provide Professional-Grade Security and Reliability
CCM isn’t something that gets turned on and off. It’s core to any business. Group 1 understands this and has built its solution on a highly scalable and secure foundation. This is why some of the world’s largest organizations trust their CCM strategy implementation to Group 1.