Solutions
Our Customer Communication Management solutions span from database to delivery, enabling you to improve profitability, increase effectiveness and strengthen customer relationships. Our solutions add value to both industry-specific applications and enterprise-wide business initiatives.
In addition, our Business Process Outsourcing services provide you with a flexible and cost-efficient alternative to managing your customer communications in-house.
Select from the links below to read more about our industry and business solutions.
Industry Solutions
- Property & Casualty Insurance
- Twenty-one of the world's top 25 P&C insurers rely on our solutions to enhance mission-critical applications in every department, from marketing and claims to underwriting and customer care.
- Life & Health Insurance
- Eight of the top 10 life and health insurers look to Group 1 for innovative ways to improve profitability, reduce costs and strengthen relationships with subscribers, partners and providers.
- State & Local Government
- Hundreds of government agencies use our software to integrate and share information, develop best practices and ensure that interactions with citizens are efficient, effective, convenient and secure.
- Federal Government
- Eight of the 14 U.S. Cabinet Departments rely on our solutions to achieve greater efficiencies, increase productivity and save tax dollars — while improving how they communicate with citizens.
- Financial Services
- Virtually every leading financial services firm takes advantage of our solutions to deliver more secure, more efficient and more personal service to their customers.
- Retail Banking
- The world's top banks call on Group 1 for best–in–class data and customer communication management solutions — streamlining operations and reducing overall costs.
- Telecommunications
- Telecommunications leaders depend on our software to achieve order–of–magnitude improvements in their strategic business processes — delivering more effective communications with significant savings.
- Utilities
- Around the world, electric, gas and water utilities have chosen Group 1 to help streamline their business, lower costs, improve service, and simplify complex billing processes.
- Retail
- Retailers come to Group 1 to ensure accurate, cost-effective delivery of mailings, assign tax jurisdictions, design personalized statements, offer online billing — and even to direct customers to the nearest store.
- Service Bureaus
- Industry leaders work closely with Group 1 to provide address verification, presorting, address updating, list processing, and end–to–end document management to their clients.
Business Solutions
- Intelligent Mail® Barcode Solutions
- Business solutions for planning for and implementing the Intelligent Mail® Barcode.
- CCM Business Editions
- Our Customer Communication Management (CCM) Business Editions span a wide range of communication channels, systems, and users to address the complex needs of the different business areas across your organization.
- Data Integration Solutions
- Transform disparate data into actionable information. See how every facet of your business can benefit from a documented, repeatable process that's easy to define, easy to query and even easier to use.
- Customer Data Quality
- A complete and accurate view of your customers. It means greater customer loyalty and an increased return on each and every customer. Our advanced technology, combined with powerful data sets, provide you with this and more.
- Global Address Cleansing
- Validate and correct addresses worldwide. Find out how real-time response and sophisticated data cleansing can lead to lower costs and greater customer satisfaction.
- Business Geographics
- High-definition data for high-definition decisions. Now you can get the precise information you need when location really counts.
- Document Composition
- Create, design, manage and validate one–to–one communications across every channel. We'll show you how to add value — and efficiencies — at every step.
- Distributed Output Management
- In between document creation and print production you have a world of opportunity. Learn how you can modify, enhance and redirect print streams on the fly.
- Electronic Document Management
- Call center effectiveness. Remote document access. Customer self-care. Mailstream visibility. Ubiquitous access to customer communications can change the way you do business — for the better.
- Online Account Management
- Overcome the challenges inherent in customer self-care. And see what happens when you offer a customer-centric experience that can be customized to your specific business objectives.
- Mailing Efficiency and Communication Intelligence
- As much as 70% of your mail piece cost can be allocated to postage. It pays to learn more about postal discounts — and what you can do to save significant time and money.
- Enterprise Content Management
- ECM is a collection of technologies that help businesses capture, manage, deliver, store, and preserve content.