The Call for More Progressive Self-Service
How Flexible Online Billing Experiences Help Meet Rising Expectations in the Communications Sector
Register now to download the full white paper PDF.
Leaders in today’s global communications industry must find effective ways to deal with rapid change. New regulations, technological breakthroughs and the seemingly daily creation of alternative business models present both challenges and opportunities.
Online Initiatives and Self-Service Take Center Stage
Advances in online account management, e-billing and increased customer self-service are just a few of the initiatives that have garnered increased attention in recent months. Several factors are driving this new-found sense of urgency, including:
- Convergence
- Consolidation
- Competition
- Customer demands
Telecommunications firms are looking for solutions that are both cost-efficient and adaptable. Best practices include the following:
Add Functionality Across Multiple Services
Self-service empowers your customer with the ability to control and independently manage their relationship with your company. Communications companies recognize that account management tools are an integral part of their products and form a bond with their customers.
Meet the Needs of Your Largest Customers
Enterprise accounts generate a significant share of your overall revenue. Many enterprise customers now demand best–in–class levels of online support, and companies who do not meet these requirements will see their large accounts turn to competitors.
Provide for Location-Specific Rules and Reporting
Many companies have offices in multiple countries — often with distinct operational rules. An effective global reporting–by–location module allows for a quick snapshot of expenses by office, with an ability to compare month–to–month charges.
Create a “Sticky” Environment
It is a fact–even customers who pay bills online still prefer to receive their printed statements in the mail. Online account management sites make it easier for customers to do business with you — and it is less appealing for them to switch when they hear about the latest offer from your competitors.
Think Modular
Whether you are looking to add to an existing system, or design a new online account management engine, consider the modular approach. A leading-edge solution can integrate with your existing systems, offer extensive e-billing capabilities and provide more comprehensive functionality when needed.
e2 Billing Solutions for Communications Providers
Pitney Bowes Group 1 Software offers a proven online account management solution that makes it easy for you to incorporate these best practices within your organization. The e2 Suite provides essential capabilities to help you speed cash flow, reduce customer service costs and stay connected to customers — while making it easier for customers to manage their expenses in a self-service environment.
To learn more, register below to download the complete white paper, or contact sales or call 1-888-413-6763 today.
Note: This form can only be submitted online.
* Indicates required fields