"Primary User contact"
Each product that your company owns has a designated Primary User contact. The Primary User contact receives all technical communications sent by our Technical Support Integration & Operations department that are related to the product for which they are designated the Primary User. Examples of technical communications include product release letters and product update notifications. The Primary User contact is identified on several key contract documents–usually at the time the Purchase contract is entered into our database. The person designated as Primary User should be someone who is familiar with the product and, ideally, someone who understands the details of its use. Requests for changes to the designated Primary User contact must be made in writing or via the request form available from the Online Forms area of the Support site.