UK Agency Streamlines Workflow and Improves Communication
The Challenge
To fulfill their mission as the centralized printing and production mail resource for all local education authorities in the UK.
The Government Office
England’s Student Loan Company (SLC)
The Story
Despite its corporate name, the Glasgow-based Student Loan Company (SLC) is a public sector body charged with administration of all government-issued student loans in the UK — serving almost 3 million students and 700 universities and colleges. As part of the British government’s drive to streamline and integrate work processes, SLC also has been given the responsibility of handling all printing and mailing services for 170 local education authorities in England and Wales, plus equivalent organizations in Scotland and Northern Ireland. SLC uses scalable Pitney Bowes Group 1 document composition, electronic archiving and online account management solutions, along with a Pitney Bowes Automated Document Factory, to meet the challenge.
The Benefits
Integrated Data Streams and Work Processes
Group 1 technology enables SLC to access and integrate information from multiple sources of data.
Customized Communication
Group 1 technology supports a wide variety of inbound data streams, including XML, to give SLC the flexibility to support the requirements and look-and-feel of each LEA.
Secure, Electronic Archiving
Group 1 enables SLC to securely store data electronically for at least seven years, meeting legal requirements.
Online Document Access
Both local education authorities and contact center staff access documents online to speed resolution of issues and questions and improve service to citizens.