Dutch Bank Staalbankiers Gains Significant Return on Investment Using DOC1
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Staalbankiers uses Group 1 Software's DOC1 solution to design, generate and print customer-focused statements. With DOC1, Staalbankiers combines fonts, full-color images and variable data to create high-impact personalized communications. Staalbankiers also uses Group 1's e2 Vault, e2 Service and e2 Present for its customer service and online presentment applications.
With these two integrated Customer Communication Management (CCM) solutions, Staalbankiers has also improved customer service with increased first-call closures, shorter waiting times, and faster resolution. Other significant benefits include:
- Account managers can answer inquiries faster and more professionally on the first call
- By migrating customers away from paper-based statements, Staalbankiers anticipates substantial savings in print and mail costs
- Electronic communication makes cross-selling and up-selling via the web site more likely
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