We gained a 20% cost savings and a 20% increase in efficiency every time a customer calls with a billing question.
— Frank Avila
Customer Service Manager
Charlotte County Utilities
e2 Suite Overview
Download a PDF overview of our entire e2 Suite of products.
Featured White Paper
The Call for More Progressive Self-Service
Five cost-efficient, adaptable and flexible best practices that make a difference in today’s global communications industry. Learn how communication companies meet and exceed customer expectations and deliver the critical online billing experience.
e2™ Service
Retrieve customer documents in seconds with e2 Service. Now you can respond to inquires quickly and accurately with the only solution that renders documents on-the-fly through a customer-centric search.
With e2 Service, CSRs can rapidly access archived documents and web-presented info — pulling together all records for a single customer in one browsable viewer. There’s no need to enter strings of search variables, no date-range limitations and no need to deal with slow-loading PDFs. Interactive search capabilities make it possible to identify exact document fast, even when limited information is available.
To improve service delivery, reduce call times and eliminate call backs, contact us today.
e2 Service Features and Benefits
- Faster call resolution
- Multi-format rendering for quick loads, quicker navigation
- Interactive search identifies the right document-in seconds
- Integrated e-mail and fax capabilities
- Generate reprints in less time at reduced costs