Press Release
- Date:
- Tuesday, April 05, 2005
- Contact:
- Colette Cote
- Phone:
- 203.351.6132
- Email:
- colette.cote@pb.com
ING México Implements Group 1 Software's Data Consolidation Technology to Improve Marketing Efficiency
Premier Financial Services Company to Consolidate Data Across Product Lines to Create Single Customer View
Lanham, MD, April 5, 2005 — Group 1 Software, Inc., a Pitney Bowes Company, (NYSE:PBI), today announced that ING México is leveraging Group 1's Customer Communication Management (CCM) Software to create a single consolidated view of its customers. ING México, a member of the world leading ING Group, provides a full spectrum of service offerings: Casualty, Life and Auto Insurance, Banking, Retirement Savings Plans, Investment Management and more. ING México uses Group 1's industry leading Merge/Purge technology to consolidate customer data from a multitude of ING business lines to create a single, consolidated view of the customer's relationship with ING.
In México, customers are not required to supply a unique ID, like a social security number, to secure a product or service from a financial institution. To consolidate customer information, therefore, ING México needed very sophisticated name matching algorithms, which Group 1's Merge/Purge technology provided. Merge/Purge can consolidate name and address data regardless of the format of the incoming data.
ING México chose Group 1 Software because the solution was robust enough to handle their complex requirements and flexible enough to interface with their various business systems. ING México was also impressed with the breadth and depth of local references and the strong financial position of Group 1's parent company, Pitney Bowes.
"With Group 1's Merge/Purge technology, we were able to build our customer-centric database, which constitutes the basis of all of our marketing initiatives like cross-sell and up-sell campaigns. It allows us to comply with black list regulations and identify and avoid high risk customers," says Roberto Munguía, Chief Data Warehouse Manager of ING México.
"We are very excited that our Merge/Purge technology is providing such excellent results for ING México," said Alan Slater, President of Group 1 Software's DOC1 Division. "This advanced technology will continue to be one of the cornerstones of our long-term, continuous growth."
Group 1 Software, Inc., a wholly owned subsidiary of Pitney Bowes, develops software that provides an integrated Customer Communication Management (CCM) solution, which maximizes the value of customer data and improves the effectiveness of customer communications. Group 1 Software's solutions are an essential component of enterprise applications, serving to consolidate, cleanse and enrich corporate data, and generate personalized business documents for multi-channel delivery, customer care and efficient business processing. The Company's solutions are utilized by over 3,500 organizations worldwide in the financial services/banking, GIS/mapping, retail, telecommunications, utilities, insurance and other industries, including Entergy, GEICO, L.L. Bean, MapQuest, QVC, Siemens, Wal-Mart and Wells Fargo.
Group 1 Software, Group 1, DOC1 and Merge/Purge are trademarks or registered trademarks of Group 1 Software, Inc. All other brand names, trademarks and registered trademarks are the property of their respective owners.
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